Shipping policy
Order Processing
All orders are processed as quickly as possible. Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email.
During busy periods, processing times may be slightly longer.
Shipping Locations
We currently ship within the United Kingdom.
If international shipping becomes available in the future, this policy will be updated accordingly.
Delivery Times
Estimated delivery times are provided at checkout and may vary depending on the delivery method selected.
Please note that delivery times are estimates and may be affected by factors outside of our control, such as courier delays or peak periods.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Order Tracking
Where available, tracking information will be sent to you via email once your order has been dispatched. Tracking availability depends on the delivery service selected.
Delays & Issues
While we aim to deliver all orders within the estimated timeframes, delays can occasionally occur. We are not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.
If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.
Incorrect or Incomplete Addresses
Please ensure that your shipping details are correct at checkout. We cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us as soon as possible with your order number and any relevant details. We will review the issue and work with you to resolve it promptly.
Contact Us
If you have any questions about shipping or your order, please contact us via the Contact page or using the details provided in your order confirmation email.